Welcome to www.fine-label.com (the "Site"). This Site is owned and operated by Fine Label Sdn. Bhd. (Company No. 202201022221).
FINE LABEL is deeply committed to protecting and respecting your personal data in strict compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable privacy regulations. By visiting, registering an account, or purchasing from www.fine-label.com, you explicitly accept, consent to, and are bound by the practices described in this Privacy Policy and our accompanying Terms of Service.
1. MINOR PROTECTION & CONSENT
  • Age Threshold: Individuals under the age of 16 must inform a parent or legal guardian about FINE LABEL’s Privacy Policy and Terms of Service before creating an account, subscribing to marketing channels, or placing any orders.
  • Guardian Consent: We require parental or guardian consent prior to collecting any personal data from users under the age of 16.
2. COLLECTION OF PERSONAL INFORMATION
When you visit the Site, register an account, or execute a purchase, Fine Label Sdn. Bhd. collects essential personally identifiable information.
A. Data Collected
The personal data we collect may include, but is not limited to:
  • Full Name
  • Complete Shipping and Billing Addresses
  • Primary Email Address
  • Telephone and Mobile Phone Numbers
  • Date of Birth
  • Gender / Sizing Preferences
B. Financial Data Safeguard
  • No Payment Cards Stored: To ensure absolute security, FINE LABEL does not collect, store, or process your credit card, debit card, or banking numbers on our servers.
  • Secure Payment Gateways: All financial transactions are safely rerouted through encrypted, bank-grade third-party payment gateways (such as FPX, PayPal, or specialized credit card processors).
3. USE AND PROCESSING OF PERSONAL DATA
Your personal information will be utilized internally by Fine Label Sdn. Bhd. for the following operational and commercial purposes:
  • Logistics & Delivery: To securely process, pick, pack, and ship the products you have purchased through our Site.
  • Order Tracking & Support: To send automated shipping alerts, tracking data link updates, and provide direct customer support via WhatsApp or email.
  • Financial Verification: To audit, verify, and execute financial transactions and online banking transfers related to your purchases.
  • Account Administration: To manage, maintain, and secure your personal account registration portal on our platform.
  • Site Optimization: To audit data downloads, analyze user demographics/behavior patterns, and optimize our independent store's layout, UI, and custom content.
  • Strategic Marketing: To send you personalized newsletters, promotional campaigns, and exclusive event announcements regarding our fashion lines, provided you have opted in or have not objected to being contacted.
4. DATA SHARING & THIRD-PARTY DISCLOSURE
  • Strict Non-Commercialization: FINE LABEL enforces a zero-tolerance policy against data brokering. We strictly do not sell, share, rent, or trade our customers' personal data with external third parties for their marketing purposes.
  • Necessary Operational Sharing: Your data will only be disclosed internally within our company, or passed on to vital third-party operational partners to fulfill your orders. This is limited to:
    • Third-Party Logistics: Providing your name, phone number, and delivery address to our integrated express couriers (e.g., Flash Express, Poslaju, Ninja Van) to execute doorstep parcel delivery.
  • Legal Mandates: We reserve the right to disclose personal data if required to do so by Malaysian law enforcement, regulatory bodies, or legal court orders.
5. MARKETING & UNSUBSCRIBE MECHANISMS
  • Promotional Communications: Upon registering as a user, you agree to receive intermittent marketing, promotional, and VIP loyalty materials from FINE LABEL and our associated internal brand extensions.
  • The Opt-Out Right: You retain the complete right to unsubscribe from our electronic marketing database at any time. You can instantly opt out by using the "Unsubscribe" link located at the bottom of our promotional emails or by contacting our team directly.
6. ACCOUNT SECURITY & IDENTITY VERIFICATION
  • Security Protocol: To protect your personal profiles, FINE LABEL maintains rigid verification procedures. We may request explicit proof of identity before revealing or modifying sensitive account information.
  • Your Responsibility: Your proof of identity relies on the unique email address and secure password established during registration. You are solely responsible for all activities and transactions executed under your credentials.
  • Safety Recommendations: We strongly advise against utilizing your browser’s automatic password-memory functions on shared or public computers, as this may allow unauthorized individuals to access your personal details.
7. THIRD-PARTY LINKS & EXTERNAL SITE LIABILITY
  • External Redirection: Our website may contain links to and from third-party networks, partner apps, or payment platforms.
  • Independent Privacy Frameworks: If you click on an external link, please note that these websites operate under their own independent privacy policies. FINE LABEL assumes zero responsibility or liability for the data collection practices or content of third-party websites. Please inspect their individual privacy guidelines before submitting personal data to them. [1]
8. AMENDMENTS TO THE PRIVACY STATEMENT
FINE LABEL reserves the right to modify, rewrite, or update this Privacy Statement at any time at its sole discretion to match legal revisions or brand developments. Any updates will be published instantly on this page, and your continued use of the website constitutes acceptance of the modified policy.
9. PRIVACY DATA ACCESS, COMPLAINTS, AND CONTACT
Under the Malaysian PDPA, you have the right to request access to, correction of, or the removal of your personal data from our active databases.
If you wish to update your details, request data deletion, or file an inquiry regarding a perceived breach of your privacy, please contact our Data Protection Compliance Officer immediately:
  • Official Contact Email: finelabel22@gmail.com [1]
  • Official WhatsApp Hotline: +6010-5133557 (For immediate support) [1]
  • Physical Headquarters Address:
    Fine Label Sdn. Bhd.
    No.20-G, Jalan PKL 2,
    Pusat Kommersial Lobak,
    70200 Seremban, Negeri Sembilan, Malaysia.