• Office & Customer Care Hours: Monday to Saturday, 10:00 AM – 6:00 PM (excluding Sundays and local public holidays in Malaysia).
• Official Contact Hotline: For all sales inquiries, order assistance, and returns, contact us via WhatsApp at +6010-5133557 for immediate assistance.
• Order Modifications: Please carefully check your shopping cart items, size, quantity, and color prior to checking out. Orders cannot be modified, amended, or combined once processing has begun.

• All prices displayed are in Malaysian Ringgit (RM) and are subject to change without notice.
• fine-label.com reserves the right to withdraw products from sale and alter prices or specific item details at its absolute discretion.

• Accepted Methods: We accept Internet Banking (IB), FPX Online Banking, PayPal, and Credit Cards only. ATM Cash Transfers are strictly not accepted.
• Verification: Payment details/receipts must be submitted via the provided form immediately upon transaction completion. If payment is not received within the designated system timeframe, orders will be automatically cancelled and cannot be reversed.
• Verification Failures: In cases where payment cannot be auto-verified, customers must provide valid transaction proof via WhatsApp to expedite processing.

• West Malaysia: Delivered via Flash Express / Poslaju. RM 8 flat rate (Complimentary free shipping for orders above RM 150). Delivery takes 1–3 working days from dispatch.
• East Malaysia: Delivered via Flash Express. RM 15 flat rate (Complimentary free shipping for orders above RM 200). Delivery takes 3–7 working days from dispatch.
• Singapore: Delivered via Ninja Van. Delivery takes 5–14 working days from dispatch. Weight-based tiers apply:
  • 0.01 kg – 1.00 kg: RM 30
  • 1.01 kg – 1.50 kg: RM 36
  • 1.51 kg – 2.00 kg: RM 42
  • 2.01 kg – 2.50 kg: RM 48
  • 2.51 kg – 3.00 kg: RM 53

• 24-Hour Dispatch: All orders are processed and dispatched within 24 working hours upon successful payment verification (excluding weekends and public holidays).
• No P.O. Box Deliveries: For security purposes, we do not ship to P.O. Box addresses.
• Unattended Deliveries: Customers are responsible for ensuring an authorized recipient is present at the nominated address to accept the parcel. If unavailable, the courier service may leave a card with pickup/redelivery instructions.
• Liability Limitations: FINE LABEL shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late courier delivery. Any damage or loss to goods during transit is strictly the courier's responsibility; no cash refunds will be issued for transit issues.

• Notification: If a parcel is bounced back to us by the courier, we will contact the customer directly via WhatsApp (+6010-5133557).
• Redelivery Costs: Additional postage fees for redelivery purposes must be borne entirely by the buyer. Parcels will only be rescheduled for delivery after the redelivery fee payment is fully verified.
• No Consolidation: FINE LABEL reserves the right to decline any request to combine bounced parcels with new or separate orders.
• Forfeiture Clause: Any bounced parcels left unclaimed after a 90-day grace period will be permanently forfeited with no store credit or refunds issued.

• Accessories, Leggings, and Lingerie.
• Any item specifically marked or stated as non-returnable on the product page.
• All sale, clearance, or discounted items.
• Items sold under clearance sales, special event flash sales, or with a discount of 40% and above.
• Any product originally purchased at our physical retail store (Retail store items are completely distinct from online purchases).

• Returns are accepted for eligible items, but any unused reward points, promotional vouchers, or applied bundle discount amounts for that specific order will be instantly voided and will NOT be refunded, re-credited, or rolled over to your account.
• Items purchased using a voucher will be evaluated on a case-by-case basis. The refunded Store Credit will be pro-rated, and the total voucher amount value will be deducted from the finalized store credit issue.

• Strictly No Cash Refunds: All approved returns will be reimbursed solely via Store Credit equivalent to the purchase price of the item. No cash, bank transfer, or card reversals will be executed under any circumstances.
• One-Time Free Shipping Loophole Guard: Returns are allowed only once per order.
• The Store Credit Lock-In: To protect the business against logistically abusive serial-returners, the RM8 (West Malaysia) / RM15 (East Malaysia) original exchange shipping cost is applied to your portal. To balance this, you will be entitled to a one-time free shipping voucher on your next order, encouraging a follow-up purchase.
• No Chain Returns: All subsequent purchases made using Store Credit are strictly NOT entitled to any further returns or exchanges, even if the new checkout involves an additional cash top-up payment.

1. Measurement Variances: A difference of 1cm to 3cm (approx. 0.5" - 1.5") between the received item and the stated online charts due to different fabric stretch capabilities and maximum stretch metrics.
2. Color Calibration: Minor color variations in reality due to individual computer/mobile monitor screen calibrations and the intense studio lighting used during photography.
3. Print Discrepancies: Variations in pattern and print placements on printed items resulting from random fabric cutting paths.
4. Minor Imperfections: Small manufacturing anomalies that do not compromise the garment's structural integrity or overall appearance (e.g., loose threads, slight dotted stains).
5. Self-Inflicted Damage: Any tears, rips, or slit marks caused by improper opening of packaging with scissors, penknives, or sharp tools.
6. Improper Fabric Care: Fabric shrinkage or color bleeding/fading after washing. We advise all items to be carefully hand-washed and never soaked.

• Hangtags must remain intact and attached.
• Items must be completely unworn, unwashed, and unaltered.
• Items must be completely free of odors, fragrance, body scent, makeup, or stains.

1. Submit Request: Contact our customer service team via WhatsApp at +6010-5133557 to state your intent.
2. Await Confirmation: Do not ship items back until you receive an explicit confirmation message from our WhatsApp team.
3. Pack with Invoice: Securely pack the item along with its original invoice. If lost, reprint the invoice via your website account portal.
4. Post Within 10 Days: Mail the parcel back to our official fulfillment depot within 10 days of receipt (verified against courier tracking delivery records).
5. Provide Tracking: You must message our WhatsApp team with your return express courier tracking number immediately after posting.
6. Processing Time: It takes approximately 2 working days from the date the parcel arrives at our facility for our quality control team to evaluate the garment and process your Store Credit email.

Fine Label Sdn. Bhd.
No.20-G, Jalan PKL 2,
Pusat Kommersial Lobak,
70200 Seremban,
Negeri Sembilan, Malaysia.
Tel: +6010-5133557

• Our Remediation Responsibility: If we have sent you an incorrect or structurally defective item, FINE LABEL will cover the return shipping costs (reimbursing a flat rate of RM8 for Peninsular Malaysia / RM15 for East Malaysia).
• Reporting Protocol: You must instantly take a snapshot photo of the defect/wrong item and send it to our WhatsApp at +6010-5133557 for immediate assistance and verification.
• Return Window: All verified incorrect/defective exchanges must be shipped back to us within 10 working days from the date the courier records state the parcel was delivered.
• Stock Shortage Safeguard: If an exact matching replacement item is no longer available in stock for an exchange, a full-value Store Credit will be issued to your account. There will strictly be no cash refunds.

• Trademarks: fine-label.com does not claim any legal interest in third-party trademarks, logos, or brand properties displayed on this site. We exclusively retain all intellectual property rights, trademarks, and design copyrights pertaining to the "FINE LABEL" brand name and logo.
• Third-Party Liability: This Site may contain links to external sites managed by third parties. fine-label.com has no control over and provides no guarantees or warranties that external link content is safe from viruses, accurate, or free of inflammatory or defamatory material.

• Accuracy: While every reasonable effort is made to maintain the accuracy of descriptions, prices, inventory levels, and logistics information on this Site, fine-label.com provides no warranties or representations as to its absolute, flawless accuracy.
• Liability Exclusions: FINE LABEL will not be liable for any damages or losses of any kind arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential losses.
• Indemnity Agreement: By interacting with this site, you agree to indemnify, defend, and hold harmless Fine Label Sdn. Bhd., its corporate partners, directors, and employees from any third-party claims, liabilities, losses, costs, demands, or expenses (including reasonable attorney legal fees) arising out of your breach of these terms or misuse of this website.