Fine Label Sdn. Bhd. provides returns for all items except :-

  • Accessories / Leggings/ Lingerie  are non-returnable due to hygiene purpose.
  • And Items specifically stated non-returnable.
  • Sale / discounted items are non-returnable.

We advised all items are hand washed and not soaked.If color runs due to this reason,item(s) is strictly not returnable. 

Items sold more than 50% discount are clearance items, which are strictly non-returnable & non-refundable.

If you are not completely satisfied with the item(s) you purchased, you may return clothing with invoice to us within 10 days of your receipt (Based on Courier delivery record).

All return and exchange shipping cost will be borne by buyer. 

A Credit Voucher equivalent to the purchase price of each erturned item(s) with 90 days validity will be issued. There are strictly NO CASH REFUND.

Returns service valid for ONE time use only

All subsequent purchase using Credit Voucher is NOT ENTITLED for return.

Credit voucher cannot use to pay shipping fees, only can use to place a new order.

All items that have been purchased using a voucher(s) will be evaluated on a case-by-case basis for refunds. However, the refunded amount will be pro-rated based on the voucher amount. The voucher amount will be deducted from the total credit voucher amount. This applies to all products including bundled or promotional items.

To be eligible for a return, Items must be in original condition ( tag intact,unwashed, unworn, unaltered and free of odours).

 

For Website return,

1) You may submit your return request by clicking the link below, our team will get back to you soon.Please provide full details of your order in the link.

 Return Request Link

2) You may return the items with invoice to us  after you have received a confirmation email from us. Reprint invoice on your website account if you lost it.

3) Kindly provide us tracking number once you have posted out parcel within 10 days from the day you received parcel (Based on courier delivery record).

4) You will receive an email with a credit voucher with 90 days validity after we have processed parcel.

 

Incorrect / Defective item received.

We try our best to inspect the item(s) before mailing to ensure you receive your parcel in good condition.

We apologize if we have sent you an incorrect / defective items. The processing fee of RM7 for Peninsular Malaysia/ RM15 for East Malaysia will be paid by us. You'll get full amount refund in Credit Voucher.

All exchanges have to be mailed back to us within 10 working days from the day the parcel was delivered.

However, if the item is no longer available for exchange, a credit voucher with 90 days validity will be issued. there will strictly not be any cash refunds.

* Returns can only be done if the item(s) is in its original condition(tag intact, unworn, unwashed or unaltered,completely free of fragrance). it will take approximately 5 working day to process.

Please take a snapshot & provide us the details of the incorrect / defective item received and email us directly at [email protected]

 

Products / Reasons not considered as defect:-

  • There may be 1 - 3cm differences in our given measurements due to different stretchable quality of the material.
  • The color of the item(s) may vary due to computer screen calibration and studio lighting.
  • For printed items, the prints may vary due to the cut of fabric.
  • Items with minor imperfections ( loose thread, slight stains, etc. )
  • Items damage due to self-inflicted( scissor or penknife cut ).

 

Return your items to the address below :

Fine Label Sdn. Bhd.
No.7-2,Matrix Court,
Jalan Tan Sri Manickavasagam (Jln. Lobak),
70200 Seremban,
N.Sembilan.

Tel:06-7655 557

 

Fine Label Sdn. Bhd. will not have responsibility for returned parcels until they reach our side, we advise you mail the parcel back to us via express courier and retain the receipt and tracking number until you have received a confirmation from us regarding the receipt of your parcel.

Fine Label Sdn. Bhd. will not liable for parcels lost or damaged in transit or additional taxes incurred for return parcels.

Fine Label Sdn. Bhd. will not responsible for color drop, size shrink after wash, we advise all items are hand washed and not soaked.

Fine Label Sdn. Bhd. reserves the rights to amend any of the policies above.