Fine Collection Boutique provides returns for all items except :-
- Accessories / Leggings/ Lingerie are non-returnable due to hygiene purpose.
- And Items specifically stated non-returnable.
- Sale / discounted items are non-returnable.
We advised all items are hand washed and not soaked.If color runs due to this reason,item(s) is strictly not returnable.
Please take note that return and exchange service cannot be applicable for sale / discounted items and during sales period.
If you are not completely satisfied with the item(s) you purchased, you may return clothing with invoice to us within 7 days of your receipt (Based on Courier delivery record). All return and exchange shipping cost will be borne by buyer. An exchange processing fee of RM 7 for Peninsular Malaysia / RM 12 for East Malaysia will be charged for each order .
Exchange service valid for ONE time use only.
All subsequent purchase using store credit is NOT ENTITLED for return.
To be eligible for a return, Items must be in original condition ( tag intact,unwashed, unworn, unaltered and free of odours ).
A store credit will be issued. There are strictly NO CASH REFUND.
For Website return,
1) You may submit your return request by clicking the link below,our team will get back to you soon.Please provide full details of your order in the link.
2) You may return the items with invoice to us after you have received a confirmation email from us. Reprint invoice on your website account if you lost it.
3) Kindly provide us tracking number once you have posted out parcel within 7 days from the day you received parcel (Based on courier delivery record).
4) You will receive an email after we have processed parcel and credited store credit to your account .
For Facebook return
1) You may request for return via FB inbox by providing :-
Reason for Exchange:
2) Our team will get in touch with you shortly.
3) You may return the item with invoice to us after we have confirmed your return request.
4) You must attached a note with your Facebook Name and phone number inside parcel if you have lost your invoice.
5) Kindly provide us tracking number once you have posted out parcel within 7 days from the day you received parcel (Based on courier delivery record).
6) We will notify you once we have received and processed your parcel.
Incorrect / Defective item received.
We try our best to inspect the item(s) before mailing to ensure you receive your parcel in good condition.
We apologize if we have sent you an incorrect / defective items. The processing fee of RM7 for Peninsular Malaysia/ RM12 for East Malaysia will be paid by us. You'll get full amount refund in Store Credit.
All exchanges have to be mailed back to us within 7 working days from the day the parcel was delivered.
However,if the item is no longer available for exchange,a store credit with 90 days will be issued.there will strictly not be any cash refunds.
* We are sorry & we will issue a credit note with no expiry date if :-
1) The item you paid is sold out when few customers are paying the same item at the same time
2) The item you paid is defected & last piece [after checked by our qc team]
* Exchange can only be done if the item(s) is in its original condition(tag intact, unworn, unwashed or unaltered,completely free of fragrance). it will take approximately 5 working day to process.
Please take a snapshot & provide us the details of the incorrect / defective item received and email us directly at [email protected]
Products / Reasons not considered as defect:-
- There may be 1 - 3cm differences in our given measurements due to different stretchable quality of the material.
- The color of the item(s) may vary due to computer screen calibration and studio lighting.
- For printed items, the prints may vary due to the cut of fabric.
- Items with minor imperfections ( loose thread, slight stains, etc )
- Items damage due to self-inflicted( scissor or penknife cut ).
Return your items to the address below :
Fine Collection Boutique
Jalan Tan Sri Manickavasagam (Jln. Lobak),
Fine Collection Boutique will not have responsibility for returned parcels until they reach our side, we advise you mail the parcel back to us via express courier and retain the receipt and tracking number until you have received a confirmation from us regarding the receipt of your parcel.
Fine Collection Boutique will not liable for parcels lost or damaged in transit or additional taxes incurred for return parcels.
Fine Collection Boutique will not responsible for color drop, size shrink after wash, we advise all items are hand washed and not soaked.
Fine Collection Boutique reserves the rights to amend any of the policies above.